This policy should be read together with our Terms of Use, which set out the rules for using SkillNest, including our zero-tolerance standards on content and conduct.
01The short version
You own your footage. We store it so you don't lose it. We never sell it, never advertise against it, and never use it to train artificial intelligence. Nobody sees a video unless you share it.
- Parents hold the accounts. Children do not create accounts or log in to SkillNest.
- Your videos are private by default. A coach sees a clip only when you choose to share it, and you can withdraw that access at any time.
- We never train AI on your footage. Not our AI, and not anyone else's. This is a commitment, not just a description of what we do today.
- We do not sell personal information, and we run no advertising in SkillNest.
- We do not profile or track children. Our analytics measure how the adult account holder uses the app.
- We have zero tolerance for abuse. Objectionable content is removed, abusive users are banned, and we review every report within 24 hours.
- You can delete everything. Deleting your account removes your library on the timeline set out in section 8.
This summary is here to help you. It does not replace the sections below, which are what actually govern how we handle your information.
02Who we are and who this covers
SkillNest is run by a company registered in the Dubai International Financial Centre. This policy covers the app and the website.
Oogwai Analytics Ltd ("SkillNest", "we", "us") is the data controller for the personal information described in this policy. We are registered in the Dubai International Financial Centre (DIFC), Dubai, United Arab Emirates, under registration number CL9068, at Unit GA-00-SZ-L1-RT-208 Level 1, Gate Avenue - South Zone, Dubai International Financial Centre.
This policy applies to the SkillNest mobile app, the website at getskillnest.com, and any support we provide by email.
Data protection officer
Our data protection officer can be reached at vivek@voyaige.co.
03What we collect
Four things: who you are, the videos you upload, how the app performs on your device, and a record that you paid. We never see your card number.
Information you give us
- Your name and email address when you create an account.
- For the young athlete whose training you are recording: the first name or nickname, sport, and approximate age or age group you enter.
- The email address or phone number of a coach you invite, so that we can send the invitation.
- Anything you write to us: support messages, feedback, survey answers, and reports about content or users.
Video and audio you upload
This is the core of the service. Training footage will normally contain images of your child. It may also contain their voice, other children, coaches and the venue. We treat this as the most sensitive category of information we hold, and we handle it that way throughout this policy.
We also store what you and your coach add to a video: titles, dates, sport and skill tags, and timestamped callouts.
Information collected automatically
- Device and app data: device model, operating system version, app version, language, and a randomly generated installation identifier.
- Usage data: which screens are opened and which features are used, so we can see what works.
- Crash and error reports: technical diagnostics when the app fails, so we can fix it.
- Safety records: reports, blocks, and moderation actions taken on an account.
All of this measures the account holder, who is an adult. We do not build behavioural profiles of children, and we do not use advertising identifiers or advertising SDKs in SkillNest.
Payment information
Subscriptions are processed by Stripe, by Apple if you subscribe through the App Store, or by Google if you subscribe through Google Play. We receive confirmation of your subscription status and the amount, but we never receive or store your full card number.
04Children's information
SkillNest is a product for parents. Children never sign in. You upload footage of your child, you decide who sees it, and you can take it back.
SkillNest is not directed to children
SkillNest is designed and marketed for adults: parents and coaches. Children cannot create a SkillNest account, cannot sign in, and cannot upload, share or message through the app. A child may watch footage on a parent's device, with the parent present, using the parent's account.
We do not knowingly collect personal information directly from a child. If we learn that a child has created an account by lying about their age, we will close it and delete the associated information.
How a child's information reaches us
It reaches us because a parent or guardian chooses to upload it. When you upload footage, you confirm three things: that you are the parent or legal guardian of the young athlete shown, or have their parent's permission; that you consent on their behalf to us storing and processing that footage for the purposes in section 5; and that the footage follows the content standards in section 10.
Other people in your footage
Training footage often captures other children, teammates and coaches in the background. Please be considerate. Only upload footage you are comfortable holding, and check with your club or venue if you are unsure of their filming policy. If someone contacts us about footage of them held in your library, we will work with you to resolve it.
Four commitments about children's data
- We do not train artificial intelligence on your footage, and we do not allow any provider we use to do so.
- We do not profile, track or behaviourally monitor children, and we serve no targeted advertising of any kind.
- We do not run facial recognition or biometric identification on video. Our organising features work from the date, sport and skill labels you provide, not from analysing faces or bodies.
- We do not disclose children's information to third parties for advertising or for developing or training AI, in any circumstances.
Parents in the United States
Parents hold every account, so we do not collect personal information online from children under 13. In the ordinary case, the parental-consent mechanism of the Children's Online Privacy Protection Act therefore does not apply to our service. Even so, as the parent you may at any time review the information in your library, refuse to permit its further use, and require us to delete it, by writing to support@getskillnest.com.
Parents in India
India's Digital Personal Data Protection Act treats anyone under 18 as a child. Where we process the personal data of a child in India, we do so on the basis of verifiable consent given by you as parent or lawful guardian. We do not track, monitor or profile children, or direct advertising at them.
Parents in the EEA
Where the lawful basis for processing your child's footage is consent, you give that consent as the holder of parental responsibility. You may withdraw it at any time by deleting the footage or your account.
05Why we use your information, and our legal basis
To run the service you signed up for, to keep it working and safe, and to bill you. Nothing else.
| What we do | Information used | Legal basis (GDPR / DIFC DP Law) |
|---|---|---|
| Store, organise and play back your video library | Account details, video and audio, tags | Performance of our contract with you. For the child's footage, consent given by you as parent or guardian. |
| Share a clip with a coach you invite, and deliver their callouts back to you | Video, callouts, coach contact details | Performance of our contract, at your explicit instruction |
| Manage your subscription and storage allowance | Account details, subscription status, usage totals | Performance of our contract; compliance with tax and accounting obligations |
| Fix crashes and keep the app working | Device data, crash diagnostics | Our legitimate interest in a service that functions |
| Understand which features are used, in aggregate | Usage data of the adult account holder | Our legitimate interest in improving the product |
| Send service messages, such as upload complete, storage nearly full, or coach replied | Email address, push token | Performance of our contract |
| Send occasional product news | Email address | Your consent. Withdraw it with the unsubscribe link in any such email. |
| Filter text, review reported content, act on blocks, and enforce our Terms of Use | Reported content, titles, tags, callouts, account details, safety records | Performance of our contract; our legitimate interest in protecting users and children; legal obligation |
| Keep the service safe and respond to legal obligations | As necessary | Legal obligation; our legitimate interest in preventing misuse |
Where we rely on legitimate interests, we have considered whether your rights override our interest. You may object at any time under section 11.
"Legal obligation" means processing your personal data where it is necessary to comply with a legal obligation we are subject to. We may also process your personal information on other legal bases permitted under applicable data protection laws. These include the General Data Protection Regulation (GDPR), the DIFC Data Protection Law (DIFC Law No. 5 of 2020), India's Digital Personal Data Protection Act, 2023, the UK GDPR, and US state privacy laws such as the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).
06Who we share it with
We share only with coaches you personally invite and the companies that run our infrastructure, and with the authorities when a child's safety is at risk. We do not sell your information.
Coaches you invite
When you share a clip, the coach you invited can watch it and leave callouts on it. A coach sees only what you share, never your whole library by default. You can revoke a coach's access, or block them, at any time from the app, which removes their ability to view the footage from then on.
Coaches accept our Terms of Use. These require them to use footage only to give feedback to you, to keep it confidential, and not to download, republish or share it onward. We cannot technically prevent someone from screen-recording a video, so share only with coaches you know and trust.
Companies that run our infrastructure
These providers process information on our instructions, under written contracts that restrict them to our purposes and require appropriate security.
| Provider | What it does | Information involved |
|---|---|---|
| Backblaze B2 | Stores your video files | Video and audio content |
| Cloudflare | Delivers video to your device; protects the service | Video content, IP address |
| Firebase | Product analytics | Usage and device data of the account holder |
| Sentry | Crash and error reporting | Device and diagnostic data |
| Stripe | Subscription billing | Email, subscription status |
| FCM | Push notifications | Push token, device identifier |
| Gmail | Sends account and support email | Name, email address |
We keep a current list here and update it when it changes.
Legal and safety
We may disclose information where the law requires us to, or where we reasonably believe it is necessary to protect a child or anyone else from harm.
We have zero tolerance for child sexual abuse material. If we find or are told about content that appears to sexualise, exploit or endanger a child, we will remove it and close the account responsible. We will keep the relevant information as the law requires and report it to law enforcement and to child-protection bodies such as the National Center for Missing & Exploited Children (NCMEC) or the relevant national authority. In these cases we will not notify the account holder.
In any other case, if we receive a legal demand for your footage, we will tell you unless we are prohibited from doing so.
If the business changes hands
If SkillNest is acquired or merges, your information may transfer to the new owner. It stays subject to this policy until you are told otherwise, and you will be told in advance.
What we never do
We do not sell or share personal information for money or for cross-context behavioural advertising, as those terms are used under California and other US state privacy laws. We have never done so, and we have no plans to.
07Where your information is stored
Your footage sits on servers in Mumbai, India. We are based in Dubai. Where the law requires extra safeguards for moving data across borders, we have them in place.
SkillNest is operated from the DIFC, Dubai. Video content is stored with Backblaze B2 in Mumbai, India, and delivered through Cloudflare's global network. This means content may be cached temporarily on servers close to whoever is watching.
Where we transfer personal information out of the EEA or the DIFC to a country without an adequacy decision, we rely on Standard Contractual Clauses: the European Commission's clauses for EEA data, and the DIFC's Article 24 clauses for DIFC data. We add technical measures on top, including encryption in transit and at rest. You can request a copy of the relevant safeguards from support@getskillnest.com.
08How long we keep it
Your footage stays as long as your account is open. If you stop paying, we hold your originals for 12 months before removing them, and we tell you before that happens.
| What | How long |
|---|---|
| Video in an active account | Until you delete it or close your account |
| Original-quality video after you downgrade from a paid plan | Held in archive storage for 12 months, then deleted. We email you before deletion. |
| Standard-quality versions of your videos | Retained while your account is open, within your plan's allowance |
| Account and profile details | Until you close your account, then deleted within 30 days |
| Content removed for breaching our Terms of Use | Deleted from the service at once. Where the law requires it, kept securely only for reporting to and cooperating with the authorities. |
| Reports, blocks and moderation records | 24 months, or longer if needed to keep a banned user off the service |
| Backups containing deleted content | Overwritten within 35 days |
| Billing and tax records | As required by law, typically 7 years |
| Crash diagnostics | 90 days |
| Analytics data | 14 months |
| Support correspondence | 24 months |
Storage allowances are measured in minutes of video rather than gigabytes, because minutes are what a parent can actually picture. Your current plan's allowance is shown in the app.
09How we protect it
Encrypted in transit and at rest, access limited to the few people who need it, and links that expire.
- All traffic between your device and SkillNest is encrypted using TLS.
- Stored video is encrypted at rest.
- Video is served through short-lived signed URLs, so a link copied out of the app stops working.
- Access to production systems is restricted to staff who need it, protected by multi-factor authentication, and logged.
- We keep a record of our processing activities and review our providers' security arrangements.
No service can promise perfect security. If a breach affects your information and is likely to put your rights at risk, we will notify you and the relevant regulator, including the DIFC Commissioner of Data Protection, without undue delay.
10Zero tolerance: content and conduct
SkillNest is a place for children's sport training, so we are strict. If you upload abusive or inappropriate footage, or harass anyone on the platform, we remove it and close your account. Serious breaches get no warning. You can report content or block a user from inside the app, and we act on every report within 24 hours.
SkillNest has zero tolerance for objectionable content and abusive users. This applies to everyone with access to SkillNest, both parents and coaches. The full rules are in our Terms of Use, which every user accepts before using SkillNest.
Data & Media: what you must never upload or share
You must not upload, share, tag, title, caption or attach callouts to any material that:
- is sexual, sexually suggestive or exploitative in any way, especially where children appear. Child sexual abuse material is reported immediately to law enforcement and to child-protection bodies such as NCMEC.
- shows nudity, or children undressed or partly undressed, including in changing rooms or showers;
- shows violence, self-harm, abuse, bullying or the humiliation of anyone;
- is hateful or discriminatory on the basis of race, ethnicity, religion, nationality, gender, sexual orientation, disability or age;
- was filmed without the right to film, including footage of other people's children unrelated to training, or recordings made where filming is not allowed;
- is not training footage, for example spam, advertising or unrelated content;
- infringes someone else's copyright, privacy or other rights;
- contains malware or anything designed to harm the service or other users' devices.
Conduct & Safety: how you must behave
You must not:
- harass, threaten, intimidate, bully or demean any parent, coach or child;
- use callouts, titles or any other text field for abusive, sexual or inappropriate comments;
- try to contact a child directly, or use SkillNest to build inappropriate contact with a child. Coaches interact only with the parent who invited them.
- download, screen-record, republish or share footage outside SkillNest without the owning parent's permission;
- pretend to be someone else, or falsely claim to be a coach, parent or guardian;
- try to access footage, accounts or data that were not shared with you.
How we keep SkillNest safe
- Report: Every video, callout and user profile has a Report option in the app. You can also email support@getskillnest.com with "Report" in the subject line.
- Block: You can block any user at any time. A blocked user immediately loses access to anything you have shared. They also cannot contact you or send you invitations through SkillNest.
- Filtering: We automatically filter text fields (titles, tags and callouts) for prohibited language. Our team reviews reported videos. Reviewing reported content is a safety measure only. It never involves training AI, facial recognition or profiling children.
- Response time: We review every report within 24 hours. If content breaks these standards, we remove it and suspend or permanently remove the user who posted it.
Enforcement
For serious breaches, especially anything involving the sexualisation, exploitation or endangerment of a child, we will permanently close the account without warning. We will also keep relevant information as the law requires and report it to the appropriate authorities, as described in section 6. For other breaches, we may remove content, restrict features, or suspend or close the account. A banned user may not create a new account.
If you believe we have acted in error, write to support@getskillnest.com with "Appeal" in the subject line.
11Your rights
You can see what we hold, correct it, take it with you, or have it deleted. Email us and we'll act within a month. It's free.
Depending on where you live, you have the right to:
- access the information we hold about you and your child;
- correct anything inaccurate;
- delete it;
- restrict or object to how we use it;
- receive it in a portable format;
- withdraw consent at any time, without affecting what we did before you withdrew it.
We do not make decisions about you by automated means alone. Account suspensions and bans are decided by a person.
As the parent or guardian, you exercise these rights on behalf of your child.
How to exercise them
Email support@getskillnest.com from the address on your account. We respond within one month, and we will tell you if we need longer because a request is complex. There is no charge. We may need to verify your identity before acting on a request about a video library.
If you are in the United States
Residents of California and other states with comprehensive privacy laws have rights to know, delete, correct, and opt out of sale or sharing. As set out in section 6, we do not sell or share personal information, so there is nothing to opt out of. We will not discriminate against you for exercising any right. You may use an authorised agent, and you may appeal a decision by writing to support@getskillnest.com with "Appeal" in the subject line.
If you want to complain
Please come to us first, because most things are quicker to fix directly. If you are still unhappy, you can complain to the DIFC Commissioner of Data Protection (difc.com), to your national data protection authority if you are in the EEA, or to the Data Protection Board of India if you are in India.
12Changes to this policy
If we change something that matters, we'll tell you in the app or by email before it takes effect.
We update this policy as the product changes. The effective date at the top always shows the current version. For material changes, such as a new category of information, a new purpose or a new recipient, we will give you notice in the app or by email at least 14 days beforehand. Previous versions are available on request.
Version history: 1.0 (29/08/2025) — first version. 1.1 (16/10/2026) — added section 10 (Zero tolerance: content and conduct), safety reporting in section 6, moderation records in sections 3, 5 and 8, Apple and Google Play billing, and links to our Terms of Use.
13Contact us
- Privacy questions and requests: support@getskillnest.com
- Reports of objectionable content or users: support@getskillnest.com, with "Report" in the subject line
- Data protection officer: vivek@voyaige.co
- General support: getskillnest.com/support · support@getskillnest.com
- Postal address: Oogwai Analytics Ltd, Unit GA-00-SZ-L1-RT-208 Level 1, Gate Avenue - South Zone, Dubai International Financial Centre, CL9068, Dubai, UAE
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