Terms of Use — SkillNest

01Who can use SkillNest

SkillNest is for adults: parents, guardians and coaches. Children never sign in.

You must be at least 18 years old, and old enough to enter a binding contract where you live. Children cannot create an account, sign in, upload, share or message on SkillNest. A child may watch footage on a parent's device, with the parent present, using the parent's account.

You may only upload footage of a young athlete if you are their parent or legal guardian, or if you have their parent's permission.

02Your account

Keep your login safe and your details accurate. What happens on your account is your responsibility.

• Give accurate information and keep it up to date.
• Keep your sign-in method secure. Do not share your account with anyone.
• Tell us at once at support@getskillnest.com if you think someone else has accessed your account.
• One person, one account. Do not create an account for someone else or pretend to be someone else.

03Your footage and content

You own your videos. We store and play them back for you, and nothing else.

You keep full ownership of everything you upload or write on SkillNest: videos, audio, titles, tags and callouts ("Your Content"). You give us a limited, non-exclusive, worldwide, royalty-free licence to host, store, encode, back up and display Your Content. This is only so we can provide SkillNest to you and to the coaches you choose to share with. The licence ends when you delete the content or close your account, apart from the backup and legal retention periods set out in our Privacy Policy.

We never sell Your Content, never advertise against it, and never use it to train artificial intelligence.

You are responsible for Your Content. You confirm that you have the right to upload it, and that it follows these Terms.

04Zero tolerance: content and conduct

SkillNest is a place for children's sport training, so we are strict. If you upload abusive or inappropriate material, or harass anyone, we remove it and close your account. Serious breaches get no warning.

SkillNest has zero tolerance for objectionable content and abusive users. These rules apply to everyone with access to SkillNest, both parents and coaches.

Data & Media: what you must never upload or share

You must not upload, share, tag, title, caption or attach callouts to any material that:

• is sexual, sexually suggestive or exploitative in any way, especially where children appear. Child sexual abuse material is reported immediately to law enforcement and to child-protection bodies such as the National Center for Missing & Exploited Children (NCMEC).
• shows nudity, or children undressed or partly undressed, including in changing rooms or showers;
• shows violence, self-harm, abuse, bullying or the humiliation of anyone;
• is hateful or discriminatory on the basis of race, ethnicity, religion, nationality, gender, sexual orientation, disability or age;
• was filmed without the right to film, including footage of other people's children unrelated to training, or recordings made where filming is not allowed;
• is not training footage, for example spam, advertising or unrelated content;
• infringes someone else's copyright, privacy or other rights;
• contains malware or anything designed to harm SkillNest or other users' devices.

Conduct & Safety: how you must behave

You must not:

• harass, threaten, intimidate, bully or demean any parent, coach or child;
• use callouts, titles or any other text field for abusive, sexual or inappropriate comments;
• try to contact a child directly, or use SkillNest to build inappropriate contact with a child;
• download, screen-record, republish or share footage outside SkillNest without the owning parent's permission;
• pretend to be someone else, or falsely claim to be a parent, guardian or coach;
• try to access footage, accounts or data that were not shared with you;
• reverse-engineer, scrape, overload or interfere with SkillNest, or get around any of its security or access controls.

05Reporting, blocking and moderation

You can report anything or block anyone from inside the app. We look at every report within 24 hours.

• Report: Every video, callout and user profile has a Report option in the app. You can also email support@getskillnest.com with "Report" in the subject line.
• Block: You can block any user at any time. A blocked user immediately loses access to anything you have shared. They also cannot contact you or send you invitations through SkillNest.
• Filtering: We automatically filter text fields (titles, tags and callouts) for prohibited language. Our team reviews reported content.
• Response time: We review every report within 24 hours. If content breaks these Terms, we remove it and act against the user who posted it.

06Enforcement

Serious breaches mean a permanent ban. Lesser ones may mean removal or suspension.

If you break these Terms, we may remove content, restrict features, or suspend or close your account. We may do this without notice.

For serious breaches, especially anything involving the sexualisation, exploitation or endangerment of a child, we will permanently close the account without warning. We will also keep the relevant information as the law requires and report it to the appropriate authorities. A banned user may not create a new account.

If you think we got it wrong, email support@getskillnest.com with "Appeal" in the subject line.

07Coaches

Coaches see only what a parent shares, use it only to give feedback, and keep it private.

If you join SkillNest as a coach, you also agree that:

• you will use shared footage only to give feedback to the parent who shared it;
• you will keep footage confidential and will not download, screen-record, republish or share it onward;
• you will interact only with the parent who invited you, never directly with the child;
• the parent can withdraw your access at any time, and you will not try to keep copies;
• you are an independent coach, not an employee or agent of SkillNest. You are responsible for your own coaching, qualifications and conduct.

08Subscriptions and payment

Paid plans renew until you cancel. Prices and allowances are shown before you pay.

• Paid plans renew automatically at the end of each billing period unless you cancel before renewal.
• If you subscribe through the Apple App Store, Apple handles billing, renewal, cancellation and refunds under its terms. You manage the subscription in your Apple ID settings.
• If you subscribe through Google Play, Google handles billing, renewal, cancellation and refunds under the Google Play terms. You manage the subscription in the Google Play app.
• If you subscribe on our website, Stripe processes the payment. You can cancel at any time from your account, and the plan stays active until the end of the current period.
• Storage allowances are measured in minutes of video. If you downgrade, your originals are kept for 12 months as described in our Privacy Policy.
• We may change prices. We will give you notice before a change applies to your subscription.

09App store terms

If you downloaded SkillNest from the Apple App Store, the following also applies:

• These Terms are between you and SkillNest only, not Apple. SkillNest, not Apple, is solely responsible for the app and its content.
• Your licence to use the app is limited to Apple-branded devices that you own or control, as permitted by the App Store Terms of Service.
• Apple has no obligation to provide maintenance or support for the app.
• If the app fails to meet any applicable warranty, you may notify Apple and Apple will refund the purchase price, if any. To the maximum extent permitted by law, Apple has no other warranty obligation for the app.
• SkillNest, not Apple, is responsible for handling any claims about the app. This includes product liability claims, claims that the app fails to meet legal or regulatory requirements, and consumer protection claims.
• If a third party claims that the app or your use of it infringes their intellectual property, SkillNest, not Apple, is responsible for investigating, defending, settling and resolving that claim.
• You confirm that you are not located in a country subject to a US Government embargo or designated as "terrorist supporting", and that you are not on any US Government list of prohibited or restricted parties.
• Questions, complaints or claims about the app go to support@getskillnest.com.
• Apple and its subsidiaries are third-party beneficiaries of these Terms. Once you accept them, Apple may enforce them against you.

If you downloaded SkillNest from Google Play, these Terms are between you and SkillNest only. Google is not responsible for the app or its content, and your use of Google Play is also governed by Google's terms.

10Our service

We work hard to keep SkillNest running, but we can't promise it will never go down.

We may update, change or stop features of SkillNest. If we plan to shut down the service entirely, we will give you reasonable notice and a way to download your library first. The SkillNest name, app and website (apart from Your Content) belong to us. You may not copy or reuse them without our permission.

11Disclaimers and liability

We are responsible for running SkillNest properly. We are not responsible for coaching advice, or for losses we couldn't reasonably foresee.

SkillNest is provided "as is" and "as available". To the extent the law allows, we make no promises that it will be uninterrupted or error-free. We do not give coaching advice, and we are not responsible for feedback given by coaches or for how you use it.

To the extent the law allows, we are not liable for indirect or consequential losses. Our total liability to you for any claim is limited to the amount you paid us in the 12 months before the claim. Nothing in these Terms limits liability that cannot be limited by law, including liability for death or personal injury caused by negligence, or for fraud. Nothing in these Terms affects your statutory rights as a consumer.

12Ending this agreement

You can close your account at any time from the app or by emailing support@getskillnest.com. We may suspend or close your account as set out in section 6. When an account closes, your data is deleted on the timeline in our Privacy Policy.

13Changes to these Terms

If we make a change that matters, we will tell you in the app or by email at least 14 days before it takes effect. If you keep using SkillNest after that, you accept the new Terms.

14Governing law

These Terms are governed by the laws of the Dubai International Financial Centre. The DIFC Courts have jurisdiction over disputes. This does not take away any right you have to bring a claim in your home country under mandatory consumer protection law.

15Contact us

• Support and reports: support@getskillnest.com
• Postal address: Oogwai Analytics Ltd, Unit GA-00-SZ-L1-RT-208 Level 1, Gate Avenue - South Zone, Dubai International Financial Centre, CL9068, Dubai, UAE
• Privacy: see our Privacy Policy